Redefining Customer Retention with Agentic AI

Empower your brand with our AI-driven customer retention platform. Create meaningful connections that build lasting relationships at scale.

We enable human-like 1:1 personalisation and experiences at scale.

Qmunity's Powerful Features for Brands and Retailers

Everything you need to retain customers and grow your brand

Smart Segmentation

AI-powered customer segmentation for targeted engagement

Predictive Analytics

Forecast customer behavior and prevent churn

Secure Platform

Enterprise-grade security for your customer data

Personalisation

1:1 human-like personalisation, tailored experiences, rewards, services, and meaningful conversations for each customer

Watch

See Qmunity.AI in Action

Experience how Qmunity.AI transforms customer relationships through intelligent, personalised interactions across all channels.

Learn more about our approach

Welcome to Qmunity.AI

Retail deserves better technology

Our Vision

'It's like giving every customer their own luxury concierge — powered by data and AI.'

Our Approach

The Qmunity.AI Solution

Transforming customer data into meaningful relationships

Customer Data

Rich behavioral & preference data

AI Processing

Intelligent analysis & decision making

Personalised Engagement

Human-like interactions at scale

Increased Retention

Stronger relationships & loyalty

Agentic AI capabilities

Welcome new customers with a bespoke onboarding journey

Recommend a look based on past behavior, context, and season

Trigger rewards at emotionally resonant moments

Surface clienteling insights for your teams

Learn more about our AI capabilities

Seamless Integration

Omnichannel Experience

Create consistent, personalised customer journeys across every touchpoint

Email

Personalised email campaigns with perfect timing

Conversational messaging that feels human

Mobile App

In-app experiences tailored to each user

E-commerce

Dynamic product recommendations

In-store Experience

Bridge the digital-physical divide with AI-powered clienteling that transforms the in-store experience

Clienteling Insights

Equip store associates with complete customer profiles and purchase history

Personalized Recommendations

Suggest products based on previous purchases and preferences

Event Invitations

Invite high-value customers to exclusive in-store events

Seamless Checkout

Connect online carts to in-store purchases for a unified experience

Special Offers

Deliver personalized promotions when customers visit physical locations

Store Locator

Guide customers to nearby stores with personalized incentives

Key Metrics

+42%

In-store Conversion

+38%

Average Order Value

+65%

Customer Satisfaction

AI-Powered Platform

Intelligent Decisioning for Brands and Retailers

Our AI decisioning engine transforms customer data into personalised experiences that drive retention

85%

Customer Retention Rate

3.2x

ROI on AI Investment

67%

Increased Engagement

AI Personalisation Flow

Data Collection

Gather customer behavior, preferences, and purchase history

AI Processing

Analyze patterns and predict customer needs

Decision Engine

Determine optimal next actions for each customer

Personalised Execution

Deliver tailored experiences across channels

Key Benefits

Real-time Decisioning

Segment Optimisation and Automation

Performance Analytics

Adaptive Learning

Powerful API for Brands and Retailers

Integrate our AI-powered customer retention features directly into your existing systems

REST API

Seamless Integration

Our RESTful API enables you to build emotionally intelligent experiences across all your channels

Clienteling Insights

Access comprehensive customer profiles and behavior analytics

Omnichannel Delivery

Deliver personalised experiences across email, WhatsApp, app, and ecommerce

Agentic Capabilities

Leverage our AI agents to create human-like interactions at scale

GET /api/v1/customers

{
  "customers": [
    {
      "id": "cust_123",
      "name": "John Doe",
      "segment": "high_value",
      "lifetime_value": 2500,
      "preferences": {
        "categories": ["watches", "accessories"],
        "brands": ["rolex", "cartier"]
      }
    }
  ]
}